Terms of Service

1. Service provider details

Provider: FixPC - Szerencsés Attila e.v.
Tax number: 91762650-1-26
Registered address: Bocskai utca 5. 1st floor 8, 6721 Szeged, Hungary
Email: fixpchungary@gmail.com
Phone: +36 30 232 7113

2. Scope of these terms

This document sets out the general terms of the IT services provided by FixPC. The terms take effect between the parties when a service is ordered: in person, by phone, by email or by message.

The website itself cannot be used to place an order: it contains no order form, no online payment and no booking system. The website is purely informational in nature.

3. Services offered

FixPC undertakes work in the following main areas:

• Business IT solutions and service level agreements
• Computer and laptop repair (diagnostics, repair, cleaning, component replacement)
• Software services (operating system installation, virus removal, configuration)
• Network design, deployment and configuration
• Smart device setup and configuration
• IT consulting and remote support

A detailed list of services is available in the services section of the homepage.

4. Pricing, payment and invoicing

• The expert hourly rate is 8 000 HUF / hour. This rate is the basis for pricing repairs and bespoke work.
• Prices shown on the website are indicative and refer to labour only. Parts and devices are charged on top of these amounts. The exact price is always agreed after consultation.
• The actual price is agreed after the fault has been identified and before work begins. If the diagnosis reveals that the repair will cost more than estimated, we will tell you in advance and only continue once you approve.
• The on-site callout fee within Szeged is 2 500 HUF. Outside Szeged, for other locations, the callout fee is subject to individual agreement.
• For more complex, longer-running projects we always provide an individual written quote.
• Accepted payment methods: Cash, bank transfer
• VAT status: VAT-exempt
• An invoice compliant with applicable Hungarian law is issued for every service.

5. Appointments, callouts and cancellation

• Appointments are arranged in advance, available on weekdays and weekends alike.
• If you need to cancel, please let us know at least 24 hours before the agreed time.
• If we arrive on site but the work cannot be carried out for reasons attributable to the client (for example nobody is present, or access to the device is not provided), the callout fee will be charged.
• If a fault cannot be repaired on site, the device may be taken away by prior agreement.

6. Warranty

• We provide a 3-month warranty on the work performed. The warranty covers the work we carried out, in the event that the same fault recurs.
• New parts installed are covered by the manufacturer's or distributor's warranty; its duration is agreed at the time of purchase.
• No warranty can be provided for used parts or parts supplied by the client.
• The warranty does not cover faults arising from improper use, physical damage, liquid damage, power surges, or from subsequent modification of our configuration by a third party.
• For software services (such as virus removal or operating system installation) the warranty does not cover later reinfection or changes made by the client.

7. Data, backups and data loss

• Backing up data before work begins is the client's responsibility. On request we can perform the backup for a fee, agreed in advance.
• We accept no liability for the loss of data stored on media that is already faulty, physically damaged or showing signs of failure.
• Data backup and recovery services are provided on a best-effort basis: successful recovery cannot be guaranteed, as it depends on the physical condition of the storage medium. A labour charge may apply to an unsuccessful attempt where this has been agreed in advance.
• Any data, passwords and files that come to our knowledge during the work are treated as confidential, are not disclosed to third parties, and are not retained after the work is completed. See the privacy policy for details.

8. Client obligations

• Providing an accurate description of the fault and information about any previous interventions.
• Providing access to the device or network, and where necessary the relevant passwords or permissions.
• Confirming that they are entitled to dispose of the device.
• For on-site work, providing the basic conditions required (power, access, a safe working environment).

9. Limitation of liability

• Our liability is limited to the value of the work performed, except in cases of intentional or grossly negligent damage.
• We accept no liability for indirect damages, lost profit or business interruption.
• We accept no liability for latent defects of the device that appear during or after the work, independently of it.
• We reserve the right to decline a job without giving reasons, in particular where the condition of the device would make the intervention disproportionately risky, or where the requested activity would be unlawful.

10. Complaints

If you are not satisfied with the work carried out, please contact us directly first using any of the details above, most issues can be resolved quickly. We will investigate the complaint and provide a substantive response within 30 days at the latest.

In the case of a consumer dispute you may turn to the conciliation body competent for your place of residence.

11. Final provisions

We reserve the right to amend these terms. Amendments take effect upon publication on the website and apply to orders placed after they take effect. Work already commenced remains governed by the terms in force at the time of ordering.

Matters not regulated in these terms are governed by the provisions of Act V of 2013 on the Civil Code (Ptk.) and the applicable Hungarian legislation in force at any given time.